Legal

Privacy Policy

Last updated: 17 June 2026

1. Who We Are

Connected Business Solve ("CBS", "CB Solve", "we", "us", "our") is an independent IT, cybersecurity, telecommunications and technology strategy consultancy based in the United Kingdom.

Email: christian@cbsolve.com
Website: cbsolve.com

2. What Personal Data We Collect

We collect the following personal data when you interact with our website and services:

  • Contact form submissions: Name, email address, company name, phone number, project description, expertise required, timeline and budget range.
  • Urgent call requests: Name, email address, company name, phone number and brief description, processed via Stripe for payment.
  • Partner and referral submissions: Name, email, company, partner type and referral details.
  • Payment data: Processed securely by Stripe. We do not store card numbers on our servers. Stripe's privacy policy applies to payment processing.
  • Analytics data: With your consent, we use Google Analytics (GA4) to collect anonymised usage data including pages visited, session duration, device type and approximate location. No personally identifiable information is sent to Google Analytics.
  • Cookie data: See our Cookie Policy for full details.

3. Why We Collect This Data (Legal Basis)

We process personal data under the following legal bases under the UK General Data Protection Regulation (UK GDPR):

  • Consent: Analytics and marketing cookies are only loaded after you give explicit consent via our cookie banner.
  • Legitimate interest: To respond to enquiries submitted through our contact, consultation, partner and referral forms.
  • Contract: To process payments for urgent call requests via Stripe.

4. How We Use Your Data

We use your personal data to:

  • Respond to consultation and contact form enquiries
  • Process urgent call payments
  • Manage partner and referral submissions
  • Improve our website and services based on anonymised analytics
  • Send relevant follow-up communication where you have consented or where we have a legitimate interest

We do not sell, rent or share your personal data with third parties for their marketing purposes.

5. Data Sharing

We may share personal data with the following processors, solely for the purposes described above:

  • Stripe: Payment processing for urgent call requests.
  • Google Analytics (GA4): Anonymised website usage data (consent required).
  • Convex: Secure backend for form submissions.
  • Vercel: Website hosting.

All processors are bound by appropriate data processing agreements and operate under UK GDPR or equivalent protections.

6. Data Retention

We retain personal data only as long as necessary for the purposes it was collected:

  • Form submissions: Retained for up to 24 months after last contact, then deleted.
  • Payment records: Retained as required by UK financial regulations (typically 6 years).
  • Analytics data: Google Analytics data retention is set to 14 months.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate personal data
  • Erase your personal data ("right to be forgotten")
  • Restrict processing of your personal data
  • Object to processing based on legitimate interest
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal)

To exercise any of these rights, contact us at christian@cbsolve.com.

8. Cookie Management

Our website uses a cookie consent banner that gives you the choice to Accept All, Reject All or Manage your preferences. Analytics and marketing cookies are not loaded until you give consent. You can change your preferences at any time by clicking "Cookie Settings" in the website footer.

For full details, see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or destruction. This includes HTTPS encryption, secure backend infrastructure, and access controls.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this privacy policy or how we handle your personal data, contact us at:

Email: christian@cbsolve.com
Website: cbsolve.com

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ico.org.uk/make-a-complaint